Start every return or refund with YummAsia at [email protected]. Include your order number and the email used at checkout, but never send payment credentials. This policy does not limit your statutory rights.
Tell us as soon as practical and include a clear photo when it is safe and useful. Keep the item and packaging until we advise you. We will assess the appropriate statutory remedy and provide instructions; YummAsia remains responsible even when the parcel came directly from a supplier.
Where the cancellation right applies, notify us within 14 days after delivery. You then normally have another 14 days to return the goods. A clear email is enough; you may also use our model cancellation form.
Change-of-mind rights do not normally apply to rapidly perishable goods or sealed goods unsuitable for return for health-protection or hygiene reasons once unsealed. These exceptions never remove your rights for faulty, damaged, unsafe, incorrect or misdescribed goods.
Contact us before returning anything so we can provide the correct address and, where we are responsible, a prepaid route. Never send an item to an address printed on supplier packaging unless support confirms it. For an ordinary change of mind, you normally pay the direct return cost if this was explained before purchase.
For an accepted change-of-mind return, we refund the item price and the least expensive standard outbound delivery option within 14 days after the goods arrive back or you provide evidence of return. We may reduce a refund for handling beyond what is reasonably needed to inspect the goods. Refunds go to the original PayPal payment method; PayPal or your bank may take additional time to display them.