1. Contact and scope
Customer support is available at [email protected]. These terms apply to consumers ordering for personal use in the delivery areas offered at checkout. They do not remove any rights you have under UK consumer law.
TERMS OF SALE
Clear terms, before you buy.
These terms govern purchases from YummAsia. Checkout is enabled only when the seller’s legal identity, PayPal connection, live supplier checks and fulfilment controls are configured. The seller is Zhuji Yida Department Store (诸暨宜达百货商行), Operator: Zhao Ke (赵珂), Reg. No. 92330681MA7FF8CR4P, trading as YummAsia, of 411 Xidoumencun, Xiyanglong Community, Shanxiahu Town, Zhuji, Zhejiang, China (中国浙江省诸暨市山下湖镇西杨龙社区西斗门村411号).
2. Product information
We take reasonable care with descriptions, pack sizes, ingredients, allergens, storage and preparation information. Packaging and recipes can change. Always check the physical label before consuming a product, especially if you have an allergy or dietary requirement. Contact us before ordering if anything is unclear.
3. Prices and payment
Prices are shown in pounds sterling and include applicable VAT unless stated otherwise. Delivery charges and the final total are shown before you place the order. Payment is processed by PayPal; we do not receive your PayPal password or full card details. A PayPal approval screen or pending authorisation is not, by itself, our acceptance of the order.
4. How the contract is formed
Your checkout submission is an offer to buy. We send an acknowledgement after it is received. The contract is formed only when we send an order acceptance or dispatch confirmation. We may decline or cancel before acceptance if an item is unavailable, information or pricing contains a clear error, payment is not authorised, delivery is not possible, or fraud checks cannot be completed. If money has been captured, it will be refunded.
5. Availability and substitutions
Stock can be held by an approved supplier and remains subject to a final availability check. We do not substitute a different product, size or flavour without your express agreement. If only part of an order is unavailable, we will explain the available options and refund any cancelled item.
6. Delivery
The available service, charge and estimated delivery window are shown before payment. Orders can arrive in more than one supplier-originated parcel; each parcel receives its own tracking where the service supports it. Unless a different period is agreed, goods will be delivered without undue delay and within 30 days. Risk passes to you when the goods are delivered to you or a person you nominate.
7. Cancellation
Where the statutory distance-selling cancellation right applies, you may cancel from the time the contract is formed until 14 days after receiving the goods. If an order arrives in separate deliveries, the period runs from receipt of the last item. Tell us clearly by email or use the model cancellation form. You then normally have 14 days to return the goods.
8. Food and hygiene exceptions
The change-of-mind cancellation right does not normally apply to goods liable to deteriorate or expire rapidly, or sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed. This exception does not remove your rights when goods are faulty, damaged, misdescribed or otherwise not compliant.
9. Returns and refunds
Follow the Returns & Refunds page before sending anything back. For a valid change-of-mind cancellation, you are normally responsible for the direct return cost unless we agree otherwise or failed to tell you in advance. We refund the item price and the least expensive standard outbound delivery option, usually within 14 days of receiving the goods back or receiving evidence that they were sent. Refunds go to the original PayPal payment method.
10. Faulty or incorrect goods
Goods must be as described, of satisfactory quality and fit for purpose. Contact us promptly with the order number and evidence where practical. Depending on the circumstances and your statutory rights, the remedy may be a refund, replacement, price reduction or another appropriate solution. YummAsia—not the supplier—remains responsible for customer aftercare.
11. Promotions and responsible use
Promotion-specific terms are shown with the offer. Unless stated otherwise, offers cannot be exchanged for cash or combined. You must provide accurate checkout information and must not misuse the service, attempt unauthorised access, place fraudulent orders or resell products commercially without agreement.
12. Liability
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights. We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from a consumer purchase.
13. Complaints, law and changes
Email [email protected] and we will investigate fairly. These terms are governed by the law applying in the part of the UK where you live, and you can bring proceedings in your local UK courts. The version shown when you order applies to that order; later changes do not retrospectively alter an existing contract.